Frequently Asked Questions

Everything you need to know about your gear and your journey.

What is the standard shipping time for performance gear?

Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

Can I return a product if it doesn't fit correctly?

Yes, we offer a 30-day return policy on all unworn and unwashed apparel and footwear. Items must be in their original packaging with all tags attached to qualify for a full refund.

Do you offer a warranty on high-performance electronics?

All electronics, including GPS watches and heart rate monitors, come with a 1-year manufacturer warranty that covers defects in materials and workmanship.

How do I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Are your nutritional products safe and certified?

We only stock nutritional supplements and hydration products from reputable brands that adhere to strict quality control standards and are often Informed-Sport certified.